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    Online Shop Terms of Use

    Online Shop Terms of Use

    Thank you for your interest in purchasing your favourite refined furniture at Darwazeh Living, where luxury meets craftsmanship. These terms and conditions outline the guidelines for your online shopping experience with us. By placing an order on our website, you agree to adhere to these terms. Please read them carefully.


    1. Order Process

    – You agree to comply with these terms and conditions by placing an order through our website.

    – All orders are subject to availability, and we reserve the right to cancel or refuse any order at our discretion.


    2. Information Collection at Checkout

    – To complete your order, we require certain personal information, including your name, email address, phone number, and delivery address. We may use your provided contact information to communicate order updates, delivery information, and promotional offers related to your purchase.

    – Your information is securely processed through our website’s checkout system, utilizing encryption and industry-standard security measures. We are committed to ensuring the privacy and security of your personal information. We do not share or sell your data to third parties.

    – Upon completing your order, you will receive an order confirmation email containing details of your purchase. Please review this confirmation for accuracy.

    – Our website may use cookies and analytics tools to enhance your browsing experience. You can adjust your browser settings to manage cookie preferences.

    – By placing an online order with us, you consent to the collection, processing, and use of your personal information as outlined in our Privacy Policy.


    3. Payment Methods

    – We accept online payments via credit cards (Visa, MasterCard), and we accept credit card on-delivery and cash-on-delivery options.

    – A 5% UAE VAT will be added to the total purchase amount.


    4. Secure Payment Gateway

    – Our payment gateway ensures the security and confidentiality of your payment information.

    – We do not store any credit card information on our servers. Your payment details are processed securely by our payment gateway and not retained by us.


    5. Delivery within UAE City Limits

    – Our delivery services are available within the city limits of the United Arab Emirates (UAE).

    – Shipping is typically completed within 1-3 business days from the date of order confirmation.


    6. Payment on Delivery

    – For cash on delivery, exact change is appreciated.

    – Credit card payments on delivery are accepted with secure processing.


    7. Pricing and Changes

    – Prices are subject to change without prior notice.

    – All prices displayed include the 5% UAE VAT.


    8. Cancellation and Refund

    – Orders can be cancelled within 24 hours of placement. Once the order has been delivered, it cannot be cancelled.

    – If you encounter any issues with your delivered items, you must notify us within 48 hours of receipt. This allows us to promptly address and rectify any damages or concerns.

    – Refunds are subject to the nature of the problem and will be processed in the form of the payment method used for the original purchase.

    – Refunds will be considered in the following cases: Manufacturing defects or damages that occurred during transit., Items significantly deviating from the product description., Receipt of the wrong item.

    – To initiate a refund, please contact our customer support team with the following details: Order number, Clear photos of the damaged or defective item, and a description of the issue.

    – Refunds are subject to approval based on the provided information. Once approved, we will guide you through the return process.

    – In cases where a return is required, we will provide instructions for shipping the item back to us. Return shipping costs may be covered by you if the return is deemed necessary.

    – We aim to process refunds within 7-14 business days of receiving the returned item. The actual refund may take additional time to reflect in your account, depending on your payment provider.

    – Certain items, such as personalized or custom-made products, may be non-refundable. This will be communicated during the purchasing process.


    Product Descriptions and Representations

    – Product descriptions, images, and specifications are provided for informational purposes. Actual products may vary in colour, texture, and finish due to differences in lighting, monitor calibration, and individual screen settings. Any slight visual discrepancies between the online representation and the actual product do not qualify as grounds for a refund or return. We recommend reaching out to our customer support team for additional information or clarifications.

    – Product dimensions, colours, and materials are described in detail on the product page. Please review this information carefully before making a purchase. We strive to ensure accuracy but do not guarantee that product descriptions are error-free. The actual appearance and feel of the furniture may differ from what is perceived through digital media. We encourage customers to consider the provided product descriptions, dimensions, and materials when making purchasing decisions.

    – We reserve the right to modify product information, including images and descriptions, at any time without prior notice.


    10. Jurisdiction and Applicable Law

    – These terms and conditions are governed by the laws of the United Arab Emirates. Any disputes arising shall be subject to the exclusive jurisdiction of the UAE courts.


    12. Modifications to Terms

    – We reserve the right to modify these terms and conditions any time. Changes will be effective immediately upon posting on the website.


    By placing an order with us, you acknowledge and agree to these terms and conditions. For more detailed terms, please refer to our Terms of Use page, and for any inquiries or clarifications, please contact our customer support team at 04-321-2215, or email us at